Privacy Policy

Last Updated: February 1, 2025

1. Introduction

Ontario Facility Services (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website, ontariofacilityservices.com (“Website”).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.

2. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Voluntarily

We collect personal information you provide to us, including but not limited to:

•Contact Information: Name, email address, phone number, and any details you provide through our contact forms.

•Service Inquiries: Details about your facility, service needs, and preferences.

•Newsletter Subscription: Email address for updates and promotional materials.

B. Information Collected Automatically

When you visit our Website, we automatically collect certain information:

•Device & Usage Data: Your IP address, browser type, operating system, and interactions with the Website.

•Cookies & Tracking Technologies: We use cookies to enhance user experience, analyze traffic, and improve our services. For details, refer to our Cookie Policy.

C. Information from Third-Party Sources

We may receive data from third-party service providers, such as analytics platforms, advertising partners, or social media integrations.

3. How We Use Your Information

We use personal information for the following purposes:

  • To Provide Services – Responding to inquiries, processing requests, and delivering our cleaning services.
  • Communication – Sending administrative updates, service reminders, and promotional materials (with consent).
  • Website Improvement – Analyzing usage patterns to enhance Website functionality and user experience.
  • Legal Compliance – Meeting regulatory requirements, fraud prevention, and security monitoring.

 

We do not sell or rent your personal information to third parties.

4. Data Retention Policy

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Inquiry & Contact Data – We retain inquiry and contact data indefinitely unless you request its deletion. This allows us to follow up on service requests, respond to past inquiries, and improve our customer service interactions. If you wish to have your data removed, you can contact us at any time to request deletion.
  • Service Records – Retained for 7 years to comply with business, legal, and tax record-keeping requirements.
  • Marketing Data – Retained until you unsubscribe or request deletion.

 

We periodically review stored data and securely delete or anonymize information that is no longer relevant to our business operations.

5. Disclosure of Your Information

We do not share personal data except in the following circumstances:

•Service Providers: Third-party vendors (e.g., hosting, payment processors) that assist in Website operations.

•Legal Obligations: When required by law or government authorities.

•Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

All third parties receiving personal data must comply with PIPEDA privacy standards.

6. International Data Transfers

If personal information is transferred outside of Canada (e.g., cloud-based storage or international service providers), we ensure that:

  • The receiving country has adequate data protection laws OR
  • Contracts include data security clauses in line with PIPEDA and global privacy laws.

7. Children’s Privacy

Our Website is not intended for children under 13 years old.

  • We do not knowingly collect data from minors.
  • If we discover personal information from a child, we delete it immediately.
  • Parents can contact us to request the removal of a child’s data.

 

8. Your Privacy Rights

Under PIPEDA, you have the right to:

  • Access Your Data – Request a copy of the personal information we hold about you.
  • Correct Your Information – Request corrections to inaccurate or incomplete data.
  • Withdraw Consent – Opt out of data collection (subject to legal exceptions).
  • Request Data Deletion – Ask us to erase your personal information, where applicable.

 

📩 To exercise your rights, contact us at info@ontariofacilityservices.com.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. These may include:

  • Essential Cookies – Necessary for Website functionality (e.g., login, security).
  • Analytics Cookies – Help us analyze traffic and usage patterns.
  • Marketing Cookies – Used by third-party ad services to deliver relevant content.

 

🔹 You can manage or disable cookies in your browser settings. See our Cookie Policy for full details.

10. Third-Party Links

Our Website may contain links to third-party sites.

  • We do not control or endorse third-party privacy practices.
  • Use of linked websites is at your own risk.
  • We recommend reviewing their Privacy Policies before sharing any personal information.

 

11. Security Measures

We implement strict technical and organizational security measures to protect personal data, including:

  • SSL Encryption – Secures data transmissions between you and our Website.
  • Access Controls – Limits access to personal data to authorized personnel only.
  • Regular Security Audits – Ensures compliance with industry best practices.

 

⚠ Despite our efforts, no system is 100% secure. Users should exercise caution when sharing information online.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect new privacy regulations, changes in business practices, or technological developments.

  • Significant updates will be posted on our Website with a new “Last Updated” date.
  • If required by law, we will notify users before changes take effect.

 

13. Contact Us

For privacy-related inquiries, contact us at:

📩 Email: info@ontariofacilityservices.com

🏢 Mailing Address: [to be updated]

You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated.